How do I place an order?

Simply browse our collection, select your size, add to cart, and checkout. We accept all major credit cards, PayPal, and Apple Pay. Your order will be confirmed immediately via email.

Can I change or cancel my order?

Orders can be cancelled or modified within 24 hours of purchase, before production begins. Contact us immediately at support@nativeclothingcompany.com with your order number. After production starts, we cannot cancel or change orders.

Do you offer gift cards?

Not yet, but we're working on it! For now, you can purchase items as gifts and we'll ship directly to your recipient.

What payment methods do you accept?

We accept Visa, Mastercard, American Express, Discover, PayPal, Apple Pay, Google Pay, and Shop Pay.

How long does shipping take?

Production Time: 5-7 business days (made to order)

US Shipping: 3-5 business days after production

International: 7-14 business days after production

Total time from order to delivery:
• US: 8-12 business days
• International: 12-21 business days

Do you ship internationally?

Yes! We ship worldwide. Shipping costs are calculated at checkout based on your location. International orders may be subject to customs fees, which are the responsibility of the customer.

How can I track my order?

You'll receive a tracking number via email as soon as your order ships. Click the tracking link to see real-time updates. If you don't receive tracking within 7 days, check your spam folder or contact us.

My package says "delivered" but I didn't receive it. What do I do?

First, check with neighbors, front desk, or mailroom. Sometimes packages are marked delivered before they arrive. If you still can't find it after 24 hours, contact us immediately at support@nativeclothingcompany.com with your order number.

Do you offer expedited shipping?

Not currently. All orders are made to order and take 5-7 business days to produce. We're working on faster options for the future.

How do I find my size?

Check our Size Guide for detailed measurements. Our products are true to size. If you're between sizes, we recommend sizing up for a more relaxed fit.

Are your shirts unisex or gender-specific?

We offer both:
• Unisex items: Classic fit, works for everyone
• Women's items: Fitted, contoured cut
• Men's items: Regular fit, broader shoulders
Check product descriptions for specific fit details.

Do your products shrink after washing?

Our pre-shrunk cotton products may shrink 2-3% after the first wash if washed in hot water or dried on high heat. To minimize shrinkage:
• Wash in cold water
• Tumble dry low or hang dry
• Avoid high heat

I ordered the wrong size. Can I exchange it?

Yes! Size exchanges are accepted within 30 days of delivery. You'll need to return the original item (unworn, unwashed) and we'll send you the correct size. Return shipping is at your expense. See our Returns & Exchanges policy for details.

What if I'm between sizes?

• For a fitted look: Choose your regular size
• For a relaxed fit: Size up
• For oversized/comfort: Size up 1-2 sizes
Check the Size Guide for exact measurements.

What materials are your products made from?

We use premium Bella+Canvas apparel for all our t-shirts and hoodies—widely recognized as one of the finest blank apparel brands in the industry. Here's why we chose them:

Premium Quality Materials:

• T-Shirts: 100% Airlume combed and ring-spun cotton (Bella+Canvas 3001) or premium cotton/poly blends for heather colors
• Hoodies: Soft, durable cotton/poly fleece blends (50% cotton, 50% polyester, 8 oz) designed for comfort and longevity
• Retail-quality fabric that gets softer with every wash
• Pre-shrunk to maintain fit and shape

Why Bella+Canvas:

• Superior softness and comfort (you'll feel the difference immediately)
• Durability that lasts—these aren't cheap, thin shirts that fade or stretch
• Ethically manufactured in sustainable, eco-friendly facilities
• Trusted by premium brands worldwide

Custom Printed to Order:
Each piece is printed specifically for you using professional-grade direct-to-garment (DTG) printing. This ensures vibrant, long-lasting designs that won't crack, peel, or fade like cheap screen prints or vinyl. Your item is made fresh when you order it—never mass-produced months ago and sitting in a warehouse.

The Native Clothing Company Difference:
We could use cheaper materials to lower prices, but that wouldn't honor our culture or our customers. Our Kupuna (elders) taught us to do things right, not fast or cheap. When you wear Native Clothing Company, you're wearing the same quality apparel sold in premium boutiques—combined with authentic Hawaiian heritage and cultural significance you won't find anywhere else.

Are your products ethically made?

Yes. We partner with Printful, which uses ethically sourced blanks from brands like Bella+Canvas (Platinum WRAP certified, sweatshop-free, eco-friendly). All products are made to order to reduce waste.

How do I care for my Native Clothing items?

Washing:
• Machine wash cold, inside out
• Use mild detergent
• Do not bleach

Drying:
• Tumble dry low
• Hang dry for longest life
• Do not iron directly on design

Following these instructions will keep your apparel looking fresh for years.

Will the design fade or crack?

Our premium screen printing is built to last. If you follow care instructions (wash cold, dry low, inside out), designs will stay vibrant through hundreds of washes. Avoid harsh detergents and high heat for best results.

What is your return policy?

We accept returns for:
✅ Damaged items - Full refund or replacement
✅ Wrong item shipped - Full refund or replacement
✅ Size exchanges - Within 30 days (return shipping on you)

We do NOT accept returns for:
❌ Change of mind after 30 days
❌ Custom/personalized items (unless damaged)
❌ Items damaged due to improper care

Full policy: Returns & Exchanges

How do I start a return or exchange?

Email us at support@nativeclothingcompany.com with:
• Your order number
• Photos of the item (if damaged)
• Reason for return/exchange

We'll respond within 24 hours with next steps.

Who pays for return shipping?

• Damaged/wrong items: We pay return shipping
• Size exchanges: Customer pays return shipping
• Buyer's remorse: Customer pays return shipping

How long do refunds take?

Once we receive your return, we'll process your refund within 3-5 business days. It may take an additional 5-10 business days for the refund to appear in your account, depending on your bank.

Where are you based?

Native Clothing Company was founded in Kailua, Oʻahu, Hawaiʻi. We're a Hawaiian heritage brand honoring the culture and values our Kupuna (elders) taught us. Read our full story here.

What does "living aloha" mean?

Aloha isn't just a greeting—it's the way of life our Kupuna (elders) lived and taught us to live. Living aloha means giving without expecting anything in return, respecting the ʻāina (land) and kai (ocean) that sustain us, helping before being asked, and doing what's right when no one is watching. It's the foundation of Hawaiian culture and everything we do.

Our ancestors understood that aloha is action, not words. It's bringing extra food to share without being asked. It's stopping to help someone in need. It's caring for the land that feeds us and teaching our children to do the same. It's honoring those who came before us and ensuring our culture thrives for those who come after. Aloha is lived, not spoken.

At Native Clothing Company, living aloha means treating every customer like ʻohana (family), creating with cultural integrity and respect, honoring the kuleana (responsibility) our ancestors gave us, and always choosing what's right over what's easy. This isn't a marketing slogan or business philosophy—it's how we were raised, how our Kupuna lived, and how we honor their memory every day.

Are you a Native Hawaiian-owned business?

Yes. Native Clothing Company is proudly owned by a local Hawaiian family with genealogy documented back to Kamehameha III. Our roots in these islands run deep—not just through bloodline, but through generations of cultural knowledge passed down by our Kupuna (elders). Our family has called these islands home for generations, and we were raised learning the true meaning of living aloha: giving without expectation, respecting our ʻāina (land) and kai (ocean), and honoring those who came before us.

We understand the responsibility that comes with sharing Hawaiian heritage—this isn't appropriation, it's our birthright and our kuleana (responsibility) to protect, preserve, and honor. Each design we create carries authentic Hawaiian values: respect for our ʻāina, love for our ʻohana (family), and the spirit of aloha that our ancestors lived by. We don't appropriate our culture; we celebrate it, honor it, and carry forward the sacred responsibility our ancestors gave us. We create with intention, respect, and deep cultural understanding.

Do you give back to the Hawaiian community?

Yes. We're committed to giving back (true to living aloha). We plan to partner with Hawaiian cultural organizations and donate a portion of proceeds to Hawaiian language preservation and cultural education. Details coming soon as we grow.

What's the Design Lab I keep hearing about?

The Design Lab is our upcoming feature where YOU can create custom designs and share YOUR heritage story. Whether it's your family reunion, your culture, or something personal—we want to help you tell it. Coming soon!

How can I contact you?

Email: support@nativeclothingcompany.com
Response time: Within 24 hours (usually faster)
Website: nativeclothingcompany.com/pages/contact

I have a question not answered here. What should I do?

Email us! We're here to help: support@nativeclothingcompany.com
We respond to every email personally, usually within a few hours.

Can I visit your store in person?

We're online-only right now, which allows us to offer better prices and ship worldwide. No physical store location yet, but we're working on pop-ups and events in Hawaiʻi. Follow us on Instagram for updates!